Oh Metro how you failed me....

The other day I walked into a metro station, swiped my card, and then received a call that a friend was nearby and would give me a ride home. So I left the station without using Metro. My friend suggested I call Metro to ask for a refund since they can easily see my card's history and that I entered and exited the same station within minutes.

I tried doing this today and learned about their unjust policy.

The only reason Metro will issue a refund is if your train is more than ten minutes late because of Metro's mistake. If you enter and leave the station by mistake they will not issue you a refund.

I'm quite disturbed by this policy and think we should call call to issue a complaint: 202-637-1328.